FREQUENTLY ASKED QUESTIONS
Yes, our huge, brand new soft play area is now open!
It is split into two sections; one for children aged 3 years and under, and the other for children aged 8 years and under.
No shoes must be worn inside and no food or drink can be consumed in or around the soft play area.
If you change your mind after making a booking, we cannot offer a refund, unfortunately. You are committing to that time and date.
Under 4’s can only bounce on the family sessions, ages 4 & 5 years can bounce but must be accompanied by an adult on a one to one basis. Ages 6 years and above can bounce alone.
Please see our booking terms for details of our cancellation, refund and amendments policies. If you have further questions about this please contact us.
Unfortunately, all bookings must be paid online through the payment gateway at the booking stage.
If you are unable to do this online, you can make a booking over the counter with cash, however, this will mean you are not booking in advance and run the risk of missing out or waiting for a session with available space.
If you’d like to pop in and pay by cash a member of staff will be happy to help with this.
If you arrive later than 30 minutes prior to your bounce commencing, you may lose bounce time if your check-in is delayed due to queues or long waiting times at Reception.
If you arrive more than 10 minutes after the session has already begun, you will not be permitted to bounce and no refund shall be issued.
Sure, just give us a call and a member of the team will be happy to help.
We don’t have private changing rooms, but we do have a locker room, where you can store your belongings. The cost of the locker is 20p. We recommend athletic clothing with some stretch. Baggy jeans are fine or tracksuit pants and long sleeve shirts are recommended. Anti-slip socks with grip are compulsory for hygiene purposes and to avoid slipping.
Due to food health & safety, no self-catering is allowed in our venue.
All participants must be reasonably fit and healthy, at least 6 years old to bounce alone and must weigh less than 18 stone/115 kg
Yes. Trampolining is one of the best forms of exercise there is!
If you have any concerns you must consult your GP before taking part in any form of physical exercise. Trampolines carry a risk due to the nature of the activity, you must be aware and prepared for this if you wish to bounce.