Contact & FAQ2019-03-14T21:59:37+00:00

CONTACT & FAQ

We are here to help. For the quickest answers check out our FAQs!

If you still require assistance, either call or contact us via email and a member of the team will happy to help you.

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FREQUENTLY ASKED QUESTIONS

Where are you located?2018-12-23T18:59:25+00:00

We’re located just off the A40, approximately 3 miles north of Haverfordwest.
Our address is: Fishguard Road, Haverfordwest, Pembrokeshire, SA62 4BY

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Do you have a soft play area?2018-12-23T19:56:49+00:00

Yes, our huge, brand new soft play area is now open!
It is split into two sections; one for children aged 3 years and under, and the other for children aged 8 years and under.
No shoes must be worn inside and no food or drink can be consumed in or around the soft play area.

What is the Family Session?2018-12-23T21:05:54+00:00
This session is the only time where children aged under 4 can bounce.
All children under the age of 6 need an accompanying adult on a one to one basis, the child must be able to walk unaided in this session.
Children aged 6 – 12 years old can bounce alone.
No children aged 13 years and older allowed in the family session.
What if I change my mind can I have a refund?2018-12-23T21:49:04+00:00

If you change your mind after making a booking, we cannot offer a refund, unfortunately. You are committing to that time and date.

Where are your opening times?2018-12-23T21:50:28+00:00
Opening times are subject to change, please see footer of our website or booking page for more details.
What is the age limit?2018-12-23T21:51:11+00:00

Under 4’s can only bounce on the family sessions, ages 4 & 5 years can bounce but must be accompanied by an adult on a one to one basis. Ages 6 years and above can bounce alone.

Is my booking refundable or transferrable?2019-03-14T20:08:03+00:00

Please see our booking terms for details of our cancellation, refund and amendments policies. If you have further questions about this please contact us.

Booking Terms
I don’t have a credit/debit card. Can I pay when I get there?2019-03-11T22:14:32+00:00

Unfortunately, all bookings must be paid online through the payment gateway at the booking stage.
If you are unable to do this online, you can make a booking over the counter with cash, however, this will mean you are not booking in advance and run the risk of missing out or waiting for a session with available space.
If you’d like to pop in and pay by cash a member of staff will be happy to help with this.

Do I need to book in advance?2018-12-23T21:52:23+00:00
We highly recommend booking in advance to ensure you can jump when you want.
Weekends and holidays sell out in advance and walk-ins cannot be accommodated if we are sold out.
Click BOOK NOW to check availability and make a session booking.
What are Hangar 5’s booking terms and conditions?2019-03-14T20:06:08+00:00

Our booking terms and conditions can be read here:

Booking Terms
What time should I arrive for my booking?2018-12-23T21:55:29+00:00

If you arrive later than 30 minutes prior to your bounce commencing, you may lose bounce time if your check-in is delayed due to queues or long waiting times at Reception.
If you arrive more than 10 minutes after the session has already begun, you will not be permitted to bounce and no refund shall be issued.

What if I have questions and want to talk to someone?2018-12-23T21:56:37+00:00

Sure, just give us a call and a member of the team will be happy to help.

What do I wear & are there change rooms available?2018-12-23T21:57:04+00:00

We don’t have private changing rooms, but we do have a locker room, where you can store your belongings. The cost of the locker is 20p. We recommend athletic clothing with some stretch. Baggy jeans are fine or tracksuit pants and long sleeve shirts are recommended. Anti-slip socks with grip are compulsory for hygiene purposes and to avoid slipping.

Can I bring my own food?2018-12-23T21:57:36+00:00

Due to food health & safety, no self-catering is allowed in our venue.

Is there a weight/other limits?2018-12-23T21:58:02+00:00

All participants must be reasonably fit and healthy, at least 6 years old to bounce alone and must weigh less than 18 stone/115 kg

Is jumping good for me?2018-12-23T21:58:31+00:00

Yes. Trampolining is one of the best forms of exercise there is!

Is it safe?2018-12-23T21:59:07+00:00

If you have any concerns you must consult your GP before taking part in any form of physical exercise. Trampolines carry a risk due to the nature of the activity, you must be aware and prepared for this if you wish to bounce.

Whats is Hangar 5’s Privacy Policy2019-03-14T20:03:15+00:00

Our privacy policy can be found here:

Privacy Policy

BOOKING & ENQUIRIES

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Our team is available 7 days a week.

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